A Practitioner When You Need It Most

Spark Training

– – – – – – – – – – – – – – – – – – – – –

It’s 2 am and a call comes for a man-down in one of the pods. Staff members respond to the unit to find a detainee who seems confused and weak. One member starts to gather vitals while another picks up the phone.

Some officers may find themselves talking to a nurse who is only able to give advice and triage the patient. However, if you work with Advanced Correctional Healthcare, Inc. (ACH), that call links directly with a practitioner who can give more than advice; you can receive orders from a practitioner licensed to practice medicine in your state. The right decision can be made for the patient without a delay in care.


Facility call lists have licensed practitioners.

It is important to understand who you are talking to when you make a call for the medical management of a patient in your facility. At ACH, nurses are used at the top of their license, evaluating patients at facilities and overseeing the workflow of your medical unit. Physicians, nurse practitioners, and physician assistants are licensed to evaluate and give orders over the phone, leading to prompt patient care. ACH believes in having a backup plan, so each call sheet is equipped with a back-up practitioner. Also available are seasoned regional nurse managers, directors of medical operations, and mental health professionals to meet on-call needs.

Jail staff does not have to make medical decisions.

ACH provides training to jail staff on how to deliver important patient information to the on-call practitioner. Illness reports are used to answer crucial questions regarding the patient’s current state. Your staff are not to make medical decisions on their own. Instead, the illness report is a tool to improve communication with the on-call practitioner. ACH reduces your liability by allowing a practitioner who uses the information gathered on the illness report to deliver personal patient care. Your staff will not have to follow a general protocol that could lead to medical error and increased liability.

Jail staff does not have to decide when to call. 

The 2 am scenario above is all too real for your staff members who work to provide safety and security at all hours of the day. ACH provides guidance and training on what patient presentations prompt a phone call to the practitioner, so your officers and overnight staff members are not left second-guessing when to call for help. While this guidance gives specific scenarios, there may be other times that your staff feels uncomfortable and needs medical advice. Rest assured: with ACH, they have access to an on-call licensed practitioner when they pick up the phone. 

Need more information on the Practitioner Call System? Email Training@sparktraining.us

– – – – – – – – – – – – – – – – – – – –

All materials have been prepared for general information purposes only. The information presented should be treated as guidelines, not rules. The information presented is not intended to establish a standard of medical care and is not a substitute for common sense. The information presented is not legal advice, is not to be acted on as such, may not be current, and is subject to change without notice. Each situation should be addressed on a case-by-case basis.